Services Overview
UKVCC provides the following services:
Inbound call handling
Outbound calling
Bespoke deployment
Infrastructure
No matter what your requirements, our dedicated account team will work with you to identify the best solutions and ensure a smooth, trouble free implementation.
Experienced Home Based Agents
Our service is founded on the use of more mature and life-skilled agents providing excellent customer service from a dedicated room in their homes:
- Agents recruited from specialised national & local databases of relevant technical & life skills
- Disabled & incapacitated agents welcome work from UKVCC
- Home based work makes it easier to meet split-shift & unsocial hours requirements
- Existing client agents can be incorporated and clients can employ UKVCC agents if required
- Dedicated agent/client relationship
Inbound Call Handling
Our inbound services can deliver:
- Simple call routing adjuncts to existing ACD's
- More sophisticated "on demand" call routing via UKVCC hosted IP ACD's
- Fully integrated virtualization between existing ACD's and UKVCC platforms
- 98%+ service level
- Integration with existing customer service applications
- Recorded access to every inbound call (optional)
- Interactive, online reporting capabilities
- Flexible scripting tools that are easy to modify
Outbound calling
Our outbound services include:
- Full automated dialler capability
- Recorded access to all calls (optional)
- Interactive, online reporting
- Campaign management tools
- Interface to inbound campaigns
Bespoke call & application management
Bespoke services include:
- All inbound & outbound services
- Routing to specific agent skills
- Call transfer, callback & voicemail
- Call recording & playback at agent workstation (optional)
- Client application interfaces
Infrastructure services
Provision of our technology infrastructure:
- Client employed agents and management
- UKVCC managed “on demand” solution
- Provides additional capacity without premises or capital expenditure
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