Risk Management

Companies and Government Agencies are increasingly concerned with their ability to continue operations in the event of national, regional or local disruption.

Call centre operations are no exception and are more susceptible as all operations and agents are located in one place and cost constraints restrict the ability to provide standby centres.

UKVCC's network of home based agents provides better protection against these risks as they are distributed across a wide geographical area. Similarly the use of the internet to distribute calls provides automatic resiliency, and our key systems are located with the world's largest telecommunications companies who provide fully backed up systems with automatic resiliency.