Our People

The Mature Choice

UKVCC’s home-based agents are more mature and more experienced than traditional call centre agents, which leads to a better customer experience, and ultimately, higher conversion rates. At UKVCC, we ensure that the right agent is representing you at all times. We do this in a number of ways:

• Better Agent Selection

  Which call centre has the right agents for your needs? A bricks-and-mortar call centre in a remote location, or a nationwide pool of agents spanning millions of homes? We only certify agents to take your call after they have passed a comprehensive screening process.

• Better Prepared

  We're setting the industry standard for remote agent learning, including web-based training, campaign-specific qualification exams, and knowledge sharing through online forums and interactive focus groups.

• Happier Agents

  Our agents love UKVCC for the flexibility and convenience of working from their homes. Happy agents make better customer service and sales people. It's just that simple.