Our Operations

Some call centres may try to sell you on different levels of service. We only believe in one level of service - complete satisfaction. Our account management team works closely with you to respond to your needs and to help make your business more successful. Sometimes this success means converting more prospects into customers, and sometimes it simply means improving your customer satisfaction rates...

All of our account managers are skilled business professionals and all are extensively trained in the following areas:

• Scheduling - We work with you to map out your program requirements, predict when you will experience the highest volumes of call traffic, and provide sufficient resources to best handle your calls. Superior resource management is where our consistently high service level begins.
• Scripting - With years of teleservice experience, we can help you draft and refine your agent scripts for maximum effectiveness. We can also quickly identify areas in which scripts are failing, and we make a commitment to process any change request you make in 48 hours.
• Statistics - What is your conversion ratio? Where is your media performing best? What custom reports can we create to help you get the most value out of your program?
• Solutions - What value-added options can we incorporate into your programme to help minimize costs and boost performance? Should we add IVR or an outbound calling program into the mix?

We can help you achieve your customer service goals - whatever your definition of success.