About Us

UKVCC has revolutionised the way companies manage relationships with their customers. We provide inbound call centre outsourcing services, employing home-based customer service agents working entirely over the Internet.

UKVCC has broken the mould with its home-based "virtual" call centre operations. Instead of the traditional "bricks-and-mortar" formula - building centres in low-wage locations and requiring agents to commute to work--we created an entirely new way of accessing an untapped pool of highly motivated, well-educated people.in their homes!

UKVCC have blended a unique mix of operational methodology, infrastructure and technology to deliver better customer service through higher quality agents, at a lower cost. Through an extensive network of educated and computer literate agents, in homes across the UK, we have created a virtual call centre to service customer contact needs.

Our proposition is based on four core principles:

• Quality
• Cost
• Control and Flexibility
• Corporate and Social Responsibility